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SBIE2305 Out of memory
riso


Joined: 18 Jun 2009
Posts: 21
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For the last 2 days my system displays the following problem.
After going online for approx 5 – 10 min, a widow will pop up with the above message.
Then my browser will disappear.
There is increased HD activity for the last couple of minutes before the crash.
I use Firefox and IE.
I am running XP Pro with all the current updates (SP3)
Sandboxie 3.40

I have ran the following to check for viruses/malware:
Avira Rescue CD
Dr Web Rescue CD
AVG 8.5 (paid)
Windows Defender
Spybot
Malwarebytes’ Anti-Malware
SuperAntiSpyware
They all come up clean.
Please note that AVG is normally the only real time program that I have running. The others are configured to run on demand.
I have also uninstalled SB an reinstalled.
I have searched the forum but I have not found an answer that pertained to my situation.
Thanks in advance.
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riso


Joined: 18 Jun 2009
Posts: 21
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I am just trying different things to see what happens.

When I go onto the internet the following things happen:

Unsandboxed = no problems
With Sandboxie = continuous HD activity until I get the out of memory error and the browser crashes.

I have not changed any program or settings that I know of.
I have done the following for the third time now.
Uninstall SB (check to make sure everything was gone, folders, etc)
Run CCleaner
Defrag HD
Re-boot system
Reinstall SB
I depend on SB very much for my security and do not want to browse the internet without it.
Any suggestions would be appreciated.
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riso


Joined: 18 Jun 2009
Posts: 21
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I have had to take SB off of my system in order to access the internet.
Any suggestions please?

Thank you.
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nick s


Joined: 20 Dec 2008
Posts: 329
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riso wrote:
I have had to take SB off of my system in order to access the internet.
Any suggestions please?

Thank you.

I put together a clean and patched XP Pro SP3 partition with only AVG 8.5 Internet Security (trial), IE 8, Firefox 3.5.3, and Opera 10 installed. I sandboxed (with 3.40) and ran all three browsers simultaneously for about an hour and saw no out-of-memory errors. I have AVG running with default settings. Are your AVG settings more restrictive?

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Nick
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riso


Joined: 18 Jun 2009
Posts: 21
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Thank you for the reply.

I have used this setup for approx 3 months now with no problems.
My AVG settings are basically the default. I have since installed AVG 9 to see if this made any difference.
My system runs slightly faster with v9 but the problem came back after about 5 min.
When I start any browser, it runs fine for a short while. I then notice an increase in HD activity. Soon the activity is so severe; I can not open or close any program. Then the browsers will crash. The task manager at this time shows the CPU usage as only 1 to 2%.(if I can get it to open since the increased activity will freeze this also)
The event viewer does not show any problems.
I have also taken the HD out of my computer and installed it in an external enclosure to take to a couple of friends systems.
One has Norton, the other Avast. Both showed the drive as being clean.
The only new program was Alibre, which is a CAD program. There have been no problems with this program since install.
I am not blaming SB for the problem since it ran fine for all this time. I am just trying to figure out what may be causing this issue with my system.
Again, if I uninstall SB, I can be on the internet all that I want and there is no increase in HD activity.
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tzuk


Joined: 22 Jun 2004
Posts: 15003
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Since you imply this behavior started after you upgraded to version 3.40,
can you go back to version 3.38 and see if it makes a difference?

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tzuk
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riso


Joined: 18 Jun 2009
Posts: 21
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Thank you tzuk for the reply.

3.38 works fine, no problems at all.
I looked at the changes between the two versions and it appears to be fine for me to use. Since I am not that knowledgeable in computers and security, I just wanted to ask if you recommend a person using this version as far as the security features go?
(hope this is not a dumb question)

Thank you.
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tzuk


Joined: 22 Jun 2004
Posts: 15003
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There are a few security fixes. My recommendation is to use version 3.40 but if that doesn't work then certainly version 3.38 is better than nothing.

Have you seen this topic?

http://www.sandboxie.com/phpbb/viewtopic.php?t=6361

Other than getting error SBIE2305, do you have anything else in common with that other topic?
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riso


Joined: 18 Jun 2009
Posts: 21
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Yes, thank you, I saw that link on the first day.
When using Process Explore, I recognize all of the files listed as programs on my system.
The only thing in common with the thread that you stated is that I also usually have multiple tabs open in my browsers. (Firefox and IE, not Opera)

I have installed 3.40 and will keep it on to try and pin down the conflict on my system.
You have a great program and like the other thread; I will be trying what ever it takes to use it.

Thank you.
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Scoobs


Joined: 05 Apr 2009
Posts: 86
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Try installing Malware Defender (Torchsoft website), put it into learning mode, go through a few reboot until it has a basic learning pattern established, then start your browser up, whilst still in learning mode. MD will log everything that is happening and hopefully show what's causing the problem.
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tzuk


Joined: 22 Jun 2004
Posts: 15003
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riso, what about any direct access settings? The other topic identifies Opera-related direct access settings as contributing to the problem.
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riso


Joined: 18 Jun 2009
Posts: 21
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Found the problem for my system.

In windows task manager I enabled the Virtual Memory Size to be shown.

Start Firefox sandboxed
31,554K
After 11 min 1,078,484K

Start Firefox no sandbox
33,624K
After 10 min slight change up and down

Start Firefox sandboxed and no AVG safe search
28,744K
After 10 min slight change up and down

Times are with the browser running but just sitting there with no browsing.

I was wrong about IE.
While it did crash, it was after the original problem with FF and I should have rebooted my system.
I use FF and I would only try IE after I had the problem with FF.
Definitely an error on my part in not checking this more thoroughly in stating that IE was included.

With AVG Safe Search disabled in my browser, I have been on the web for approx 30 min and the VM size has only increased slightly. So far, 42,364 is the highest it has been.

My AVG is version 9 currently.
The original problem started when AVG 8.5 had just had a program change. I have forgotten what the exact update was. Most of my friends disable this feature in AVG and at this point I assume this is the problem, for my system anyway.

Hope this helps if someone else has the same issue.


(tzuk,
Just went to post this and saw your reply.
I am a novice when it comes to computers and I am not sure what it means by” Opera-related direct access settings.” Sorry, I don’t understand.)
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nick s


Joined: 20 Dec 2008
Posts: 329
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riso wrote:
My AVG is version 9 currently...The original problem started when AVG 8.5 had just had a program change.

I can confirm a memory problem when combining AVG 9 + a forced sandboxed FireFox 3.5.3 on XP SP3. Default settings all around.

Firefox's working set after 10 minutes with about 25 sandboxed tabs loaded...




Last edited by nick s on Tue Oct 13, 2009 8:04 am; edited 2 times in total
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nick s


Joined: 20 Dec 2008
Posts: 329
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Same scenario with Firefox not sandboxed...

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riso


Joined: 18 Jun 2009
Posts: 21
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Sorry if this does not belong here and I understand if this is deleted.

Walling Data, who sells AVG and provides tech support for my product, stated that this is a “Sandiboxie Problem” and basically stated that they are not going to do anything about this.
I am not that knowledgeable in computer language/terminology so I have a hard time explaining the issue.

Is there any type of work around with this other than disabling this part of AVG?

I realize that SB is not the problem and I am not trying to put down AVG/Walling Date, I am just trying to find an answer to this issue.

Thank you.
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SBIE2305 Out of memory
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