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IE and Firefox will not open sand-boxed
Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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I am using 3.56 64bit Sandboxie, I am running Win 7 Home Premium 64 bit SP1, don't know if it matters but I am using Norton IS 2011 with SuperAntiSpyware also.
My problem is this. I was using Sandboxie 3.45 and all was well. As soon as I upgraded to most recent version I wasn't able to open IE or Firefox sand-boxed. I tried to open Firefox in safe mode via shift. Task Manager shows Firefox as running. IE opens but the page is empty and unresponsive. Chrome works fine but I would rather use Firefox.
Any suggestions?
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SnDPhoenix


Joined: 26 Dec 2006
Posts: 2694
Location: West Florida
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Weird. Does the same thing happen if you run IE/Fx in a new sandbox?

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Windows 7 SP1 x64, Sandboxie v3.70 x64 with Experimental Protection, GnuPG, OTR (Off-The-Record), Sticky Password, My Brain.
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tzuk


Joined: 22 Jun 2004
Posts: 15004
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One thing that's always a good idea to try is to create a new sandbox and try to run the program in that new sandbox.

Upon creation a new sandbox should have default settings and no content, so it is a good way to determine if the problem is related to a specific sandbox, or a general problem with all sandboxes.

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tzuk
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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I tried to create a new sandbox and still same problem. What does fx mean (IE/fx)?
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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Maybe I should revert to older versions? Thanks for the help in advance.
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SnDPhoenix


Joined: 26 Dec 2006
Posts: 2694
Location: West Florida
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Fx is the initials of Firefox. Razz
Anyways, did you change any settings on your computer between the time you installed the last version and the current version? Did you install any kind of an addon or something which integrates into IE/Fx but not Chrome? Also it could be a privileges error or something because IE/Fx both run from Program Files while Chrome launches from your AppData folder, thus perhaps something changed the permissions of Sandboxie or a folder path like Program Files?
Do you at least get any kind of error messages?
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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Of coarse FX, duh, anyway no, no error messages. No I didn't make any changes between versions. I thought I'd uninstall and run ccleaner reboot and then re-install. Still same issue. Strange I know. I have the problem on my laptop. I have win 7 home P 64bit on desktop home pc with sandboxie and no probs.
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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OK I just installed version 3.52 and now everything works! So I don't know. Should I just use this version. This one doesn't have the experimental 64bit thing, is it really necessary?
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tzuk


Joined: 22 Jun 2004
Posts: 15004
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Certainly the Experimental Protection is not necessary, but it is better protection. If you want we can try to figure it out. A good first step is to post a Resource Access Monitor log. Start the log before running anything in the sandbox:

http://www.sandboxie.com/index.php?ResourceAccessMonitor

You can close the monitor about 1-2 minutes after the program fails to start, this will copy the log contents to the clipboard, and you can then paste it here.
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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Ok, I installed v3.56, and still same problem here is the firefox resource monitor report:
snipped. --tzuk


And here is the IE resource monitor report:
snipped. --tzuk
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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Thanks, for all your help and time
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tzuk


Joined: 22 Jun 2004
Posts: 15004
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According to your log you're missing quite a lot of software compatibility settings. So it's surprising that you can get version 3.52 to work, I'm not sure I understand that. Can you tell me which specific iolo software it is that you use? I want to try to install it and see if I get the same thing and if so I can add software compatibility for it.
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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I am using most recent version of Iolo SM, 10.5.4 pro.Do you want me to uninstall Iolo and run the same drill, resource monitor?
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tzuk


Joined: 22 Jun 2004
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Yes, that would be great.
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Cracker_Jak


Joined: 18 Aug 2011
Posts: 30
Location: Canada
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here's the report for firefox after I uninstalled iolo and reboot
snipped. --tzuk
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IE and Firefox will not open sand-boxed
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