www.sandboxie.com :: View topic - WebEasy Professional 8 setup not working in 3.63.03

Posted: Fri May 18, 2012 6:21 pm

tzuk wrote:

I don't think video capture can reveal the internal cause for the crash that occurs, I'm sorry.

As for the VM thing, the idea is to re-create your setup (i.e. all your installation applications) in a second computer. So you start with a clean installation of Windows and see if you can install WebEasy into a sandbox. If it works, you install into the VM one of the apps that you use on the real computer. And check again if Sandboxie can still install WebEasy. If it still can, install one more app. If it can't, that would mean the last app you installed is the one that is causing the problem. Then you can tell me which app it was, and I can try to reproduce the problem myself, and see if I can fix it.

On virtualbox I have done a fresh install of Windows XP SP2 (with no tweaks, no third-party apps except Sandboxie, no Windows updates) ... and I can reproduce the same crash... Sad

Outside the sandbox the installer works correctly. Not inside.

This is the my log related to the crash in the clean install of Windows XP SP2. I'm using an user account with administrator privileges.

snipped. --tzuk

Posted: Fri May 18, 2012 9:58 pm

For me, the sandbox install completes, but:

all I get is the splash screen when I try to run it.
Nothing happens after this:

VirtualBox - Guest: XP SP3; all Windows updates; Administrator account; SB 3.69.04
TestBox: default sandbox settings

After using "Run From Start Menu":
snipped. --tzuk
----
Allowing OpenWinClass=dbs does not help.
Adding wild card settings for everything else didn't get it past the splash screen.

Posted: Fri May 18, 2012 11:26 pm

My Windows 7 SP1 Ultimate that has showed for the first time the problem has all Windows Updates, including IE9 and all .NET Framework versions.

Posted: Sun May 20, 2012 10:05 am

I noticed that I downloaded and use WebEasyPro_8_ENU_Trial.exe,
and some of Max100's logs show "webeasypro_8_trial_ita.exe"
so maybe we're running different programs?

Posted: Sun May 20, 2012 12:07 pm

tzuk wrote:

I noticed that I downloaded and use WebEasyPro_8_ENU_Trial.exe,
and some of Max100's logs show "webeasypro_8_trial_ita.exe"
so maybe we're running different programs?

Sorry guys, I reported an incorrect URL before. I thought it was the same installer. Confused

I've updated it now in the first post.

Thank you for your patience.

Posted: Sun May 20, 2012 1:22 pm

The Italian version does crash for me during installer start-up. So I have something to look into now. I'll post another update later on.

Posted: Mon May 21, 2012 2:39 pm

The GUI of the Italian installer is certainly different from the GUI of the English installer. And the problem seems to be in the GUI library, so it makes sense. The crash is caused in an internal DLL called NewUI.dll. This DLL gets confused by some of the hooks that Sandboxie does. And because the program name is generic -- setup.exe -- I'm not even sure if I can detect this condition and work around it.

You will have to work around it manually:
Open Sandbox Settings > Resource Access > Window Access
Click Add and paste:
#
(a single hash character)

Perhaps you can remove this setting after the installation is finished.

Posted: Mon May 21, 2012 7:40 pm

tzuk wrote:

The GUI of the Italian installer is certainly different from the GUI of the English installer. And the problem seems to be in the GUI library, so it makes sense. The crash is caused in an internal DLL called NewUI.dll. This DLL gets confused by some of the hooks that Sandboxie does. And because the program name is generic -- setup.exe -- I'm not even sure if I can detect this condition and work around it.

You will have to work around it manually:
Open Sandbox Settings > Resource Access > Window Access
Click Add and paste:
#
(a single hash character)

Perhaps you can remove this setting after the installation is finished.

Your workaround is ok here. After the installation I can remove it without problems.
Thank you. Wink