I am using Thunderbird for email. I moved the folder to store email messages on my computer to another drive. I added that drive to direct file access (in file access, in resource access). But I can only view some of the message folders - those that have a few messages in them. When I try to view messages in a folder that has many messages I get an hour glass that does not go away. Thunderbird works normally out of the sandbox with the same settings. It also works normally in the Sandbox with the same settings without direct file access, but then the folders are moved into the sandbox and I am hoping that there is a way to leave them on my data drive. Previously I had this setup on XP machines and direct file access worked normally.

Sandboxie 3.64 (64-bit) in Win 7 SP-1. Thunderbird 10.0.2

Is there anything special about the new drive compared to the old drive? For example, is it a network drive vs a local drive?

I only built the computer three weeks ago. The drive is new but it is the primary drive and of course it is a local drive. I have used Sandboxie for years but not on Windows 7 before. Thank you for your attention to this. I could send a screen shot of the problem occurring if that would help.

John

A screenshot won't help, but you try to start the Resource Access Monitor before running Thunderbird under Sandboxie. After the problem occurs, post the data from the monitor. More information:

http://www.sandboxie.com/index.php?ResourceAccessMonitor

Also, please upgrade to version 3.65.03, just in case it happens to fix something. Download here:

http://www.sandboxie.com/phpbb/viewtopic.php?t=12517

I upgraded to version 3.65.03, started the Resource Access Monitor, started Thunderbird. Problem happened. I have posted the report below.
I then closed Thunderbird, deleted e:\info\storage from Direct Access for both Thunderbird.exe and Thunde~1.exe, reopened Thunderbird and there was no problem.

Data from Resource Access Monitor:

snipped. --tzuk

Looks like you have nine hard drives, is that correct?

As you can see in the log, some of the drives have an internal name that ends with one digit:
\Device\HarddiskVolume4
And some with two digits:
\Device\HarddiskVolume14

Although Sandboxie shouldn't have a problem with this, I'd like to check if your Thunderbird data files are on a drive that has a two-digit internal name, and what happens if you were to move them to some other drive.

If you want to check that out, the first step is using WinObj from Microsoft:
http://technet.microsoft.com/en-us/sysinternals/bb896657
If run WinObj and look in the section called GLOBAL?? then you should be able to find your drives, and associated internal names.

Give it a try, and check if you can find out the internal name for the drive containing your Thunderbird data files.

When the resource access monitor ran, I had some external devices plugged in. I only have two physical drives partitioned into 7 logical drives.
I used WinObj. The Thunderbird data is on HarddiskVolume 9, my E drive.
After that I moved the Thunderbird data to the other volume on the same physical disk and it worked normally. I moved it to three volumes on the other physical disk and it worked normally. I setup my laptop the same as my desktop (where the problem is) and Thunderbird worked normally there. I also moved it into a root folder on the problem volume and it did not work there. I have no idea why it works on my C, D, G, and U drives (and U is on the same physical drive) but will not work on the E drive. I love solving these sort of problems but I think the path of wisdom for me is to just give up and leave it on my G drive where it is now.
If you have further interest in the problem for your own use, let me know, because I would be willing to help with anything I could do.
I do very much appreciate the support you provide for Sandboxie.

Thanks,

John

Assuming all drives are simple partitions, I'm not sure how to explain this.
However if the E drive is mounted some way (say, using SUBST) then it might give some direction to explore.
But it seems to me from what you wrote that there is nothing special about E, so I'm not sure what else we can do about this problem.

I agree.

Thanks again,

John