Trust No Program
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Could not install tray icon. Aborting.
admsupport


Joined: 12 Oct 2008
Posts: 33
Location: Japan
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Hello first post on this board.
Installation abort on start-up, but the program runs fine.
It used to work fine before.
I had a malware (Hijack.this) affecting some programs launching at startup. I have removed it with Malwarebytes & re-installed sandboxie. No change. Not too sure there is a relation anyway (I doubt it)

Error message:

---------------------------
Sandboxie Control
---------------------------
Could not install tray icon. Aborting.
---------------------------
OK
---------------------------


XP Pro SP2
SB v.3.34
IE8 beta 2

I found an old post with the same issue
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MikeJ


Joined: 10 Aug 2007
Posts: 112
Location: Columbus OH
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I remember this problem reported off and on - I think I even had trouble at one time - so a quick search brought up these on the first results page alone.

http://sandboxie.com/phpbb/viewtopic.php?t=3452&highlight=install+tray+icon
http://sandboxie.com/phpbb/viewtopic.php?t=608&highlight=install+tray+icon
http://sandboxie.com/phpbb/viewtopic.php?t=2722&highlight=install+tray+icon

edit:
yep - found it here. I think thats about when I gave up on Prevx, no problem since. A common theme seems to be some type of AV starting before sanboxie.

http://sandboxie.com/phpbb/viewtopic.php?t=2199&highlight=
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admsupport


Joined: 12 Oct 2008
Posts: 33
Location: Japan
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Hi thanks for the feedback

My AV is ESET from NOD32
I am looking on a way to get rid of this message
So far everything I did failled
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tzuk


Joined: 22 Jun 2004
Posts: 14999
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I'd like to understand this a bit better. I assume you're seeing the error during your Windows start-up sequence. (Perhaps more accurately is towards the end of the start-up sequence?)

If that is the case, try this: Wait a minute or so for your system to complete start-up, and then run Sandboxie Control from your Windows Start menu. Does it work then?

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tzuk
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Guest10


Joined: 27 Apr 2008
Posts: 4337
Location: Ohio, USA
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For me: I've been getting the 'aborting' message with more frequency than before, but I can't say if it started during my use of the beta 3.33.xx versions or before then.
Although I get the message most often after installing a program that has a lot of things to install/update during a restart of Windows, it just now happened during a reboot, following a Returnil session.

Sandboxie is supposed to try to install the tray icon for 5 minutes, if I remember right, but sometimes it doesn't seem like it tries for 5 minutes.
Of course, then I just run Control from the Start Menu, since I want to have the tray icon showing at all times.

[Edit]I might add, that when sandboxie says it is unable to install the tray icon, the icon is there when you look at the tray area. But if you move your mouse over the tray, the icon is not really there after all. [/Edit]

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Paul
XP Pro SP3 (Admin rights), Zone Alarm Pro Firewall, Malwarebytes Pro, Firefox 21, Thunderbird 17
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tzuk


Joined: 22 Jun 2004
Posts: 14999
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Guest10 wrote:
but sometimes it doesn't seem like it tries for 5 minutes.


OK, I am moving this to the Open Issues forum and will try to deal with this problem.
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MikeJ


Joined: 10 Aug 2007
Posts: 112
Location: Columbus OH
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admsupport wrote:


My AV is ESET from NOD32
I am looking on a way to get rid of this message
So far everything I did failled


Oh by the way, I am currently using NOD32 as well with no problems. Although it's on Vista.
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Guest


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tzuk wrote:
I assume you're seeing the error during your Windows start-up sequence. (Perhaps more accurately is toward the end of the start-up sequence?)

If that is the case, try this: Wait a minute or so for your system to complete start-up, and then run Sandboxie Control from your Windows Start menu. Does it work then?


That's right. the error occur during the start-up; as you previously explained in an older posts (links above) it is related to windows explorer.

The only way I found so far is to prevent sandboxie starting up when I boot and to start it manually later on. But this is a way around.

I wonder why I did not have this message before. It suddenly it appeared.
admsupport


Joined: 12 Oct 2008
Posts: 33
Location: Japan
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Sorry, the message from GUEST above is from me.
I did not know we could post on the forum without log-in Embarassed
Thank you to everyone who answered on the thread.

@Guest 10
when I click on the windows "abort OK", there is no icon on the Taskbar; I must launch SB manually

@MikeJ
Yeah, it worked fine before. I cannot recall if I started to receive this error message with SB v.3.34 or before?
Regarding NOD; I have tried to boot without AV, but that did not change anything; and I don't think it is related to the AV.
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MikeJ


Joined: 10 Aug 2007
Posts: 112
Location: Columbus OH
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You could try freeware "Startup Delayer" to save trouble of manually starting. Just set sbie for like 60 seconds or whatever it takes.
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admsupport


Joined: 12 Oct 2008
Posts: 33
Location: Japan
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@MikeJ

Good advice. I'll give it a try and return.
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Guest


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MikeJ wrote:
You could try freeware "Startup Delayer" to save trouble of manually starting. Just set sbie for like 60 seconds or whatever it takes.


MikeJ Very Happy
It seems to have solve the problem. I did only two try with SB using Startup Delayer, but that went fine. Nice app by the way. Very useful indeed. 2x thanks
Guest > admsupport
admsupport


Joined: 12 Oct 2008
Posts: 33
Location: Japan
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Once again the Guest post above was from a registered user admsupport.

Posting on the forums should be reserved for registered users, that would avoid conflict and follow up in the thread.
I never check my log-in status before answering.
Well, I do here Confused to avoid double posting unregistered/registered
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Mark_


Joined: 31 Dec 2008
Posts: 108
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to ron:

sometimes when pc's are quite loaded with crap (typically after more than a year without formatting),
under some rare occasions the taskbar sorta gets locked on startup (appears to be hanging)
when moving the mouse over it, you see the waiting cursor, and applications are unable to register an icon.

to work around this issue, you could setup a timer that checks after a few seconds again.
no perfect solution, but then there are not alot users experiencing this Wink
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tzuk


Joined: 22 Jun 2004
Posts: 14999
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Guest10 wrote:
but sometimes it doesn't seem like it tries for 5 minutes.


Now that I've looked into this issue I can give a more informed response. It doesn't seem like it tries for 5 minutes because it was only trying for 10 seconds before giving up. Smile

Update in version 3.35.12:

I've decided to handle this situation more gracefully. Sandboxie Control will no longer display this message or abort due to a tray icon issue. The window will minimize rather than hide if there is no tray icon. But any time the window gets minimized, it will try again to install the tray icon, with the hope that at some point, it will succeed.
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Could not install tray icon. Aborting.
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