http://www.sandboxie.com/phpbb/viewtopic.php?t=11296 en-us 90 Thu Aug 25, 2011 8:22 am Thu Aug 25, 2011 8:22 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71734#71734 Thu Aug 25, 2011 8:22 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71734#71734 Problem is fixed in version 3.57.08. Also, added compatibility settings for iolo System Mechanic. http://www.sandboxie.com/phpbb/viewtopic.php?p=71708#71708 Wed Aug 24, 2011 5:37 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71708#71708 Thanks for the clarification, I was wondering if you were going to fix that in future versions. http://www.sandboxie.com/phpbb/viewtopic.php?p=71662#71662 Tue Aug 23, 2011 9:09 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71662#71662 For the sake of accuracy, this wasn't a crash, what happens is the sandboxed Firefox process suspends itself while waiting for the Windows Font Cache Service to start. But I already fixed it so it won't do that when the service is disabled, so this problem will not repeat itself with future versions. http://www.sandboxie.com/phpbb/viewtopic.php?p=71652#71652 Tue Aug 23, 2011 2:13 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71652#71652 yeah I know eh, funny how something simple as that can bring down a good program! I'm just happy I have my Sandboxie back in something besides Chrome. http://www.sandboxie.com/phpbb/viewtopic.php?p=71627#71627 Tue Aug 23, 2011 3:49 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71627#71627 So that's it? The problem was just that the font cache service was disabled? Hmm, we'll have to remember this in case someone else comes along and has this same issue with IE/Fx crashing sandboxed. :P http://www.sandboxie.com/phpbb/viewtopic.php?p=71610#71610 Mon Aug 22, 2011 8:34 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71610#71610 Glad to see this problem resolved. Thanks for the iolo link. :) http://www.sandboxie.com/phpbb/viewtopic.php?p=71609#71609 Mon Aug 22, 2011 8:33 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71609#71609 Good news it worked, thank you so much. My font cache was disabled. Problem solved I know I said after diner but I couldn't wait. Thanks for your time with this . Have a great one http://www.sandboxie.com/phpbb/viewtopic.php?p=71608#71608 Mon Aug 22, 2011 8:22 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71608#71608 System Mechanic Professional is the SM. Made by Iolo . I found it on their website www.iolo.com/system-mechanic/standard. I'll get to the other after dinner. http://www.sandboxie.com/phpbb/viewtopic.php?p=71607#71607 Mon Aug 22, 2011 8:15 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71607#71607 One more thing: Can you open Control Panel > Administrative Tools > Services and check the status of your Windows Font Cache Service? Is it set to disabled? If so, try to enable it. EDIT: Ok, I checked, if I set the Windows Font Cache Service to disabled, then I see the same problem with Firefox not starting properly. So I'm fairly sure that is the problem. Still, if you can give me a link for the "iolo sm" software, I would still like to have it. Thanks! http://www.sandboxie.com/phpbb/viewtopic.php?p=71606#71606 Mon Aug 22, 2011 8:11 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71606#71606 Thanks. I know you said earlier that you removed iolo and the problem was still there but the debug log is showing that a DLL from iolo is playing a part here. Earlier you described the program as "iolo sm" or something like that, but I'm not sure I know what that means. Can you tell me where I can get this program so I can try to install it and see if I get the same problem? http://www.sandboxie.com/phpbb/viewtopic.php?p=71605#71605 Mon Aug 22, 2011 8:08 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71605#71605 Here it is snipped. --tzuk http://www.sandboxie.com/phpbb/viewtopic.php?p=71604#71604 Mon Aug 22, 2011 7:57 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71604#71604 OK, thanks, I downloaded .57 and I will add the full path. Thanks again for helping and patience. http://www.sandboxie.com/phpbb/viewtopic.php?p=71603#71603 Mon Aug 22, 2011 7:48 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71603#71603 Thanks, but I would really prefer that you do this with version 3.57.07. I put the link in my earlier post in this topic. Also, I think you did not correctly copy the .sympath command, it looks like you typed the partial .sympath srv*C:\Windows\Symbols* instead of the full command -- .sympath srv*C:\Windows\Symbols*http://msdl.microsoft.com/download/symbols http://www.sandboxie.com/phpbb/viewtopic.php?p=71601#71601 Mon Aug 22, 2011 7:45 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71601#71601 I tried again following the "final step", commands. I used 3.56 until I can download .57.Hope this is right snipped. --tzuk http://www.sandboxie.com/phpbb/viewtopic.php?p=71600#71600 Mon Aug 22, 2011 7:42 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71600#71600 Sorry for not giving a link. You can find it in the Beta Version 3.57 area of the forum, here is a direct link: http://www.sandboxie.com/phpbb/viewtopic.php?t=10857 http://www.sandboxie.com/phpbb/viewtopic.php?p=71598#71598 Mon Aug 22, 2011 7:29 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71598#71598 Where do I find 3.57, your site only offers 3.56 http://www.sandboxie.com/phpbb/viewtopic.php?p=71597#71597 Mon Aug 22, 2011 7:23 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71597#71597 If that is the debug log in its entirety then it indicates the Firefox.exe program has not crashed or stopped and is still running by the time you have copied the contents of the WinDbg command window. So what you should do is use the Break command from the Debug menu to force execution of Firefox.exe to stop, then you should issue some debugger commands to display information about the program, as described in the "Final Step" section of the debugger guide here: http://www.sandboxie.com/index.php?HowToUseWinDbg Also, if possible, use version 3.57.07 (which I released earlier today) so the information in the debugger is in sync with my copy of Sandboxie. http://www.sandboxie.com/phpbb/viewtopic.php?p=71596#71596 Mon Aug 22, 2011 5:27 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71596#71596 I hope I did it right this time, I did indeed run the wrong debugger but this time I used the x86 debugger. snipped. --tzuk http://www.sandboxie.com/phpbb/viewtopic.php?p=71595#71595 Mon Aug 22, 2011 5:13 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71595#71595 Yeah I'll try again, Not sure but I thought I hit the 32 bit kink ? http://www.sandboxie.com/phpbb/viewtopic.php?p=71594#71594 Mon Aug 22, 2011 5:02 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71594#71594 Are you sure you did it correctly? I mean, it might help tzuk but I have to say, that's extremely short, there should be a lot more info in that log if I'm not mistaken. Also it looks like you used the 64-bit debugger instead of the 32-bit. :P http://www.sandboxie.com/phpbb/viewtopic.php?p=71593#71593 Mon Aug 22, 2011 4:47 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71593#71593 I'm pretty sure this is the info you want. I noticed the error file not found so who knows maybe this will help. snipped. --tzuk http://www.sandboxie.com/phpbb/viewtopic.php?p=71587#71587 Mon Aug 22, 2011 3:01 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71587#71587 Never mind, it tells you on the first line under the download link. Door-knob!!!!! http://www.sandboxie.com/phpbb/viewtopic.php?p=71586#71586 Mon Aug 22, 2011 2:58 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71586#71586 Ok, I can do that, just one Question. Why the 32 bit debugger when I have a 64 bit system? http://www.sandboxie.com/phpbb/viewtopic.php?p=71564#71564 Sun Aug 21, 2011 8:18 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71564#71564 I have some step-by-step instructions here: http://www.sandboxie.com/index.php?HowToUseWinDbg First thing to try is install the (32-bit) debugger and then configure Firefox in Sandboxie as a forced program. Then you start the debugger and tell it to "Open Executable" (it's a command in the File menu in the debugger) and the executable is "C:\Program Files (x86)\Mozilla Firefox\Firefox.exe" Again, Firefox.exe should be set as a forced program for this test. Then press F5 to run Firefox under Sandboxie. Let me know how it goes, or if you need any clarifications with any of this. http://www.sandboxie.com/phpbb/viewtopic.php?p=71560#71560 Sun Aug 21, 2011 3:48 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71560#71560 yes I guess I could do that, can you tell me how? It is to bad we couldn't figure this out. Thanks for trying. Peace. Ryan. http://www.sandboxie.com/phpbb/viewtopic.php?p=71549#71549 Sun Aug 21, 2011 9:03 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71549#71549 Thanks for the taking the time to experiment with iolo even if it did not give any real results. As for the problem, I'm afraid that I didn't see anything else in the resource log or your Sandboxie.ini file that hints about the cause of the problem. I'm sorry. Would you like to try to run Firefox in the sandbox under a debugger to see if that gives an hints? It could be a bit of a hassle so it's up to you. http://www.sandboxie.com/phpbb/viewtopic.php?p=71541#71541 Sun Aug 21, 2011 12:03 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71541#71541 Oh and by the way I re-installed iolo http://www.sandboxie.com/phpbb/viewtopic.php?p=71540#71540 Sat Aug 20, 2011 11:58 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71540#71540 sure, here it is snipped. --tzuk Thanks for the how to since I am only self taught with a pc and a novice + maybe http://www.sandboxie.com/phpbb/viewtopic.php?p=71537#71537 Sat Aug 20, 2011 11:04 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71537#71537 Can you also try posting your config file as well? To get to it, just open Sandboxie Control and click Configure -> Edit Configuration and then just copy everything from the notepad window and paste it here. :) http://www.sandboxie.com/phpbb/viewtopic.php?p=71536#71536 Sat Aug 20, 2011 8:49 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71536#71536 yes same problem http://www.sandboxie.com/phpbb/viewtopic.php?p=71535#71535 Sat Aug 20, 2011 8:24 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71535#71535 Alright so all those resources that I saw in the earlier log are gone now. But you didn't say otherwise so I assume you still have the same problem with programs not starting? http://www.sandboxie.com/phpbb/viewtopic.php?p=71534#71534 Sat Aug 20, 2011 8:18 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71534#71534 here's the report for firefox after I uninstalled iolo and reboot snipped. --tzuk http://www.sandboxie.com/phpbb/viewtopic.php?p=71533#71533 Sat Aug 20, 2011 8:03 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71533#71533 Yes, that would be great. http://www.sandboxie.com/phpbb/viewtopic.php?p=71532#71532 Sat Aug 20, 2011 7:59 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71532#71532 I am using most recent version of Iolo SM, 10.5.4 pro.Do you want me to uninstall Iolo and run the same drill, resource monitor? http://www.sandboxie.com/phpbb/viewtopic.php?p=71531#71531 Sat Aug 20, 2011 7:53 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71531#71531 According to your log you're missing quite a lot of software compatibility settings. So it's surprising that you can get version 3.52 to work, I'm not sure I understand that. Can you tell me which specific iolo software it is that you use? I want to try to install it and see if I get the same thing and if so I can add software compatibility for it. http://www.sandboxie.com/phpbb/viewtopic.php?p=71529#71529 Sat Aug 20, 2011 7:44 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71529#71529 Thanks, for all your help and time http://www.sandboxie.com/phpbb/viewtopic.php?p=71528#71528 Sat Aug 20, 2011 7:24 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71528#71528 Ok, I installed v3.56, and still same problem here is the firefox resource monitor report: snipped. --tzuk And here is the IE resource monitor report: snipped. --tzuk http://www.sandboxie.com/phpbb/viewtopic.php?p=71522#71522 Sat Aug 20, 2011 4:02 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71522#71522 Certainly the Experimental Protection is not necessary, but it is better protection. If you want we can try to figure it out. A good first step is to post a Resource Access Monitor log. Start the log before running anything in the sandbox: http://www.sandboxie.com/index.php?ResourceAccessMonitor You can close the monitor about 1-2 minutes after the program fails to start, this will copy the log contents to the clipboard, and you can then paste it here. http://www.sandboxie.com/phpbb/viewtopic.php?p=71508#71508 Sat Aug 20, 2011 1:29 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71508#71508 OK I just installed version 3.52 and now everything works! So I don't know. Should I just use this version. This one doesn't have the experimental 64bit thing, is it really necessary? http://www.sandboxie.com/phpbb/viewtopic.php?p=71506#71506 Sat Aug 20, 2011 12:17 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71506#71506 Of coarse FX, duh, anyway no, no error messages. No I didn't make any changes between versions. I thought I'd uninstall and run ccleaner reboot and then re-install. Still same issue. Strange I know. I have the problem on my laptop. I have win 7 home P 64bit on desktop home pc with sandboxie and no probs. http://www.sandboxie.com/phpbb/viewtopic.php?p=71505#71505 Fri Aug 19, 2011 11:50 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71505#71505 Fx is the initials of Firefox. :P Anyways, did you change any settings on your computer between the time you installed the last version and the current version? Did you install any kind of an addon or something which integrates into IE/Fx but not Chrome? Also it could be a privileges error or something because IE/Fx both run from Program Files while Chrome launches from your AppData folder, thus perhaps something changed the permissions of Sandboxie or a folder path like Program Files? Do you at least get any kind of error messages? http://www.sandboxie.com/phpbb/viewtopic.php?p=71499#71499 Fri Aug 19, 2011 4:51 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71499#71499 Maybe I should revert to older versions? Thanks for the help in advance. http://www.sandboxie.com/phpbb/viewtopic.php?p=71498#71498 Fri Aug 19, 2011 4:41 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71498#71498 I tried to create a new sandbox and still same problem. What does fx mean (IE/fx)? http://www.sandboxie.com/phpbb/viewtopic.php?p=71494#71494 Fri Aug 19, 2011 12:16 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71494#71494 One thing that's always a good idea to try is to create a new sandbox and try to run the program in that new sandbox. Upon creation a new sandbox should have default settings and no content, so it is a good way to determine if the problem is related to a specific sandbox, or a general problem with all sandboxes. http://www.sandboxie.com/phpbb/viewtopic.php?p=71484#71484 Fri Aug 19, 2011 8:02 am http://www.sandboxie.com/phpbb/viewtopic.php?p=71484#71484 Weird. Does the same thing happen if you run IE/Fx in a new sandbox? http://www.sandboxie.com/phpbb/viewtopic.php?p=71470#71470 Thu Aug 18, 2011 8:36 pm http://www.sandboxie.com/phpbb/viewtopic.php?p=71470#71470 I am using 3.56 64bit Sandboxie, I am running Win 7 Home Premium 64 bit SP1, don't know if it matters but I am using Norton IS 2011 with SuperAntiSpyware also. My problem is this. I was using Sandboxie 3.45 and all was well. As soon as I upgraded to most recent version I wasn't able to open IE or Firefox sand-boxed. I tried to open Firefox in safe mode via shift. Task Manager shows Firefox as running. IE opens but the page is empty and unresponsive. Chrome works fine but I would rather use Firefox. Any suggestions?