Trust No Program

Known Conflicts


     •  Overview
     •  AnVir Task Manager
     •  avast! Antivirus
     •  AppGuard
     •  BitDefender Antivirus
     •  Canon Printers, Canon Easy-WebPrint
     •  HP Universal Print Driver
     •  ITEKSOFT eDocPrinter PDF
     •  NewSoftware's Folder Lock version 6
     •  Naomi Web Filter
     •  McAfee VirusScan Enterprise 8.7i
     •  Nuance OmniPage
     •  PC-Tools Spyware Doctor Version 7
     •  PrevX SafeOnline
     •  PunkBuster
     •  Rising Anti-Virus
     •  SnagIt
     •  Sticky Password
     •  StrokeIt
     •  Trusteer Rapport
     •  Visible Body
     •  Webroot AntiSpyware Corporate Edition
     •  ZoneAlarm Internet Security Suite Version 8

Overview

This sections names third-party programs which are known to be incompatible to some degree with Sandboxie. In some cases, either Sandboxie or the conflicting program can be configured in some way to resolve the incompatibility.

Many known conflicts can be easily resolved by activating application configurations in Sandboxie Control. For more information on activating configurations, please see Sandbox Settings > Applications. The Software Compatibility tool, reachable from the Configure menu in Sandboxie Control, can detect some third-party software, and recommend configurations to activate.


AnVir Task Manager

Home Page: http://www.anvir.com/taskmanager/

Problem: All programs in the sandbox fail to start, and Windows display error "application has encountered a problem and needs to close. We are sorry for the inconvenience."

Solution: Upgrade AnVir Task Manager to version 6.1.3 or later.


avast! Antivirus

Home Page: http://www.avast.com

Problem: Sandboxie version 4.08 and below is incompatible with avast! Antivirus to some small extent. 4.09 and above are compatible with Avast.

Solution: Adjust shield settings in avast. In the SECURITY tab of the main avast! window:

- Click Mail Shield icon, click Settings button. In SSL scanning page, clear setting: Scan SSL connections.

- Click Behavior Shield icon, click Settings button. In main settings page, clear setting: Monitor the system for unauthorized modifications


AppGuard

Home Page: http://www.blueridgenetworks.com/products/appguard.php

Problem: Web browser fails to start under the supervision of Sandboxie.

Solution: Please see this forum topic.


BitDefender Antivirus

Home Page: http://www.bitdefender.com

Problem: Sandboxie version 4 is incompatible with BitDefender Antivirus to some small extent.

Solution: Adjust shield settings in BitDefender. Open main window, click the Settings icon, click the Antivirus Shield button. In the Shield tab of the ANTIVIRUS SETTINGS window, find the Active Virus Control title and move the slider on the right to OFF. (Note: This is the ON-OFF slider, not the Agressive-Normal-Permissive slider.)


Canon Printers, Canon Easy-WebPrint

Home Page: http://www.canoneasywebprint.com/en/index.htm

Problem: Popup error window: Direct OCR Error: An error with Direct OCR caused a memory conflict in your open applications. Please restart Windows.

Note: Although the Canon Easy-WebPrint toolbar attaches to Internet Explorer, this error reportedly occurs when running Firefox sandboxed.

Solution: Remove the Canon Easy-WebPrint toolbar software.


HP Universal Print Driver

Home Page: http://h20271.www2.hp.com/SMB-AP/cache/380442-0-0-190-121.html

Problem: The HP Universal Printer Status Monitor pop-up component is failing when printing from a sandboxed Web browser.

Solution: Open Sandbox Settings > Resource Access > COM Access, click Add and enter this resource name:
{D713F357-7920-4B91-9EB6-49054709EC7A}


ITEKSOFT eDocPrinter PDF

Home Page: http://uk.iteksoft.com

Problem: Printing to a PDF file creates a zero-length output file in the sandbox.

Solution:


NewSoftware's Folder Lock version 6

Home Page: http://www.newsoftwares.net/folderlock/

Problem: May cause system crashes (BSOD) in some systems, when both Sandboxie and the older version 6 of Folder Lock are installed.

At this time there is no known incompatibility with the newer version 7.

Solution: None. This Known Conflict does not apply to Folder Lock version 7.


Naomi Web Filter

Home Page: http://www.radiance.m6.net

Problem: The Web filter (a form of parental controls) is not able to filter content within a sandboxed browser.

Solution: None.


McAfee VirusScan Enterprise 8.7i

Home Page: http://www.mcafee.com/us/products/virusscan-enterprise.aspx

Problem: Programs in the sandbox might not disappear from Task Manager even after they have terminated.

Solution: None. This conflict may be resolved in version 3.74 of Sandboxie, but this has not been confirmed.


Nuance OmniPage

Home Page: http://www.nuance.com/omnipage/

Problem: Internet Explorer performs very slowly when run sandboxed.

Solution: Use the Startup tab of the System Configuration Utility (msconfig.exe) to disable the automatic start of OpwareSE4.exe.


PC-Tools Spyware Doctor Version 7

Home Page: http://www.pctools.com/spyware-doctor/

Problem: Sandboxie reports error SBIE2310 and does not run programs in the sandbox.

Solution: None. At this time, only one product or the other can be used, but not both at the same time.


PrevX SafeOnline

Home Page: http://www.prevx.com/safeonline.asp

Problem: The PrevX SafeOnline button does not appear in a web browser running under Sandboxie.

Solution: This conflict can only be resolved by diminishing some of the protection of Sandboxie. To do that, turn on the checkbox in the Sandbox Settings > Accessibility settings page.


PunkBuster

Home Page: http://www.evenbalance.com/index.php?page=pbsvcfaq.php

Problem: PunkBuster-enabled games are aborted with the message "Unknown Windows API Function" or "Service Communication Failure".

Note: Applies to PunkBuster client version 1.500 or higher.

Solution:


Rising Anti-Virus

Home Page: http://www.rising-global.com/

Problem:

Solution: Restart your system following any updates to Rising Anti-Virus.


SnagIt

Home Page: http://www.techsmith.com/

Problem: Cannot capture sandboxed scrolling window (Web page).

Solution:


Sticky Password

Home Page: http://www.stickypassword.com/

Problem: Login/password information is not pasted into a web browser running under Sandboxie.

Solution: Turn off the Sandboxie [#] marks in the window title. See Sandbox Settings > Appearance settings page.


StrokeIt

Home Page: http://www.tcbmi.com/strokeit/

Problem: The "no drop" icon appears for drag-and-drop operations into programs running under Sandboxie.

Solution: None. For compatibility with StrokeIt, the OpenWinClass=# setting is required, which has the side effect of interfering with some drag-and-drop operations.


Trusteer Rapport

Home Page: http://consumers.trusteer.com

Problem: Trusteer Rapport software will not install or run under Sandboxie.

Solution: None. To use Trusteer Rapport, run the web browser outside the sandbox.


Visible Body

Home Page: http://www.visiblebody.com

Problem: The Visible Body program arbitrarily refuses to start (outside the sandbox) on computers where Sandboxie is installed.

Solution: Using Control Panel > Administrative Tools > Services, disable the Sandboxie service before running Visible Body. Re-enable the Sandboxie service after using Visible Body.


Webroot AntiSpyware Corporate Edition

Home Page: http://www.webroot.com/En_US/business-antispyware-ce.html

Problem: Internet Explorer occasionally fails to add a new favorite.

Solution: Disable the Browser Shield in the Admin Console for the Webroot Corporate Edition.


ZoneAlarm Internet Security Suite Version 8

Home Page: http://www.zonealarm.com/security/en-us/anti-virus-spyware-free-download.htm

Problem: Computer becomes unresponsive after closing the last sandboxed program.

Solution:

Go to Help Topics, Frequently Asked Questions.

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